2. About This Policy

2.1 Purpose

This Privacy Policy explains how Elegante Dove Design collects and processes personal data through:

• our website
• quote request forms
• contact forms
• newsletter subscriptions
• design services
• printing and print-on-demand services
• online orders
• external marketplace sales (such as eBay)

2.2 Scope of Services

This applies to:

• Branding & logo design
• Web design
• Motion design
• Illustration service
• Book design & layout
• Printing services
• Photo printing & framing
• Print-on-demand merchandise
• Publications sold on eBay
• Custom merchandise and accessories

3. Data We Collect

3.1 Contact Information

We may collect:

• full name
• email address
• phone number
• billing and shipping address
• company or brand name

3.2 Order & Service Data

• products purchased
• service requests
• quote details
• uploaded files
• manuscripts
• artwork
• brand assets
• photos
• order history
• invoice records

3.3 Technical Data

• IP address
• browser type
• device type
• pages visited
• cookie preferences
• analytics data

3.4 Marketing Data

• newsletter signups
• email preferences
• responses to promotions
• product interest categories

4. How We Use Your Data

4.1 To Provide Services

We use your data to:

• process design requests
• create branding assets
• produce websites and animations
• design books and layouts
  create illustrations
• fulfill printing and POD orders
• produce framed photo products

4.2 To Process Purchases

We use data to:

• process payments
• manage delivery
• fulfill e-commerce orders
• provide invoices
• handle returns and refunds

4.3 To Communicate

• respond to inquiries
• send project updates
• confirm orders
• provide quote responses
• send customer support messages

4.4 Marketing

With your consent, we may send:

• newsletters
• product launches
• promotions
• latest publications
• new service updates

You may unsubscribe at any time.

5. Legal Basis for Processing

We process your personal data under GDPR using:

5.1 Contractual Necessity

To fulfill service agreements and customer orders.

5.2 Consent

For:

• newsletters
• cookies
• marketing emails
• optional uploaded media permissions

5.3 Legitimate Interests

To:

• improve our website
• prevent fraud
• analyze customer experience
• improve services

5.4 Legal Obligations

To comply with:

• tax laws
• bookkeeping requirements
• invoicing rules
• consumer protection laws

6. Uploaded Files & Creative Materials

6.1 Client Uploads

Customers may upload:

• logos
• photos
• manuscripts
• illustrations
• brand guides
  print-ready files
  family images for custom products

6.2 Usage Restriction

These files are used only for fulfilling the requested service or product order.

6.3 Confidentiality

We do not display, resell, or reuse uploaded client materials without written consent.

7. External Marketplaces & Third Parties

7.1 Marketplaces

Some products and publications are sold through:

eBay
payment gateways
shipping providers
print fulfillment partners

When purchasing via these platforms, their privacy policies also apply.

7.2 Service Providers

We may share limited data with:

• hosting providers
• analytics tools
• email platforms
• shipping carriers
• payment processors
• print partners

Only where necessary for service delivery.

8. Cookies & Analytics

We use cookies to:

• improve website performance
• remember preferences
• track store usage
• measure conversions
• optimize services

Users may manage cookie preferences via the website cookie banner or browser settings.

9. Data Retention

We keep data only as long as necessary:

9.1 Customer Orders

Accounting and order records: up to 7 years

9.2 Quote Requests

Quote and inquiry submissions: up to 12 months

9.3 Uploaded Files

Creative assets and uploaded files: up to 12 months after project completion

9.4 Newsletter

Until you unsubscribe

10. Age Restriction & Children’s Privacy

10.1 Minimum Age

Our website and services are intended for individuals aged 16 years or older, unless a request is submitted by a parent, guardian, teacher, school, or authorized adult. GDPR Article 8 sets 16 as the standard age for a child’s own consent unless national law lowers it.

10.2 Children’s Products

For services involving:

children’s books
kids apparel
family photo magnets
custom gifts for minors
school or educational materials

the request must be submitted by a responsible adult.

10.3 Unauthorized Data

If we discover personal data was submitted directly by a child without proper authorization, we will delete it promptly.

11. Your Privacy Rights

Under GDPR, you have the right to:

• access your data
• request corrections
• request deletion
• object to processing
• withdraw consent
• request portability
• restrict processing
• complain to the Swedish Authority for Privacy Protection (IMY)

For privacy requests:
design@elegantedove.eu

12. Security

We use appropriate safeguards, including:

• SSL encryption
• secure hosting
• password-protected systems
• restricted file access
• secure payment gateways

13. International Transfers

If third-party services process data outside the EU/EEA, we ensure appropriate safeguards such as GDPR-compliant contractual clauses are in place.

14. External Links

Our website may contain links to:

• eBay, Adlibris, Amazon
• social media
• portfolio platforms
• payment providers

NB:We are not responsible for their privacy practices.

15. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with the latest revision date.

16. Contact

For privacy-related questions:

Email: design@elegantedovedesign.eu

Phone: +46 73 526 74 06

Address: Eslöv, Sweden